Outcome-Based Service Catalogs for Operators

Shared services teams are productizing their offerings with clear SLAs, costs, and success metrics. Business units shop a digital catalog covering analytics, automation, marketing ops, and talent programs.

Define Value Units

Instead of hourly rates, services tie price to outcomes—leads generated, invoices automated, employees onboarded. Catalog cards show prerequisites and expected payback.

Automate Intake

Requests route through low-code forms that gather business context, data access, and compliance approvals, reducing kickoff time.

Track Performance

Live dashboards compare promised versus delivered impact, creating transparency for finance and ensuring continuous improvement.

Outcome catalogs turn internal teams into accountable partners.